These terms cover the practical mechanics of working with us — bookings, payment, communication, scope, and the rest of the small print. They’re written to be readable, not to be hidden. Where this page and your engagement letter differ on a specific point, the engagement letter wins.
Clicks & Clients is a growth firm running paid media, conversion design, and brand & creative work for service businesses, ecommerce, and SaaS. Most engagements are monthly retainers; we also run bounded project work like account audits, website builds, funnel rebuilds, and SEO/AIO.
The specific scope, deliverables, and timeline for your engagement live in your engagement letter. Where the engagement letter and these terms differ, the engagement letter prevails.
Discovery calls, kickoff calls, and working sessions are scheduled through Cal.com. Calls typically run on Google Meet. Calls are often recorded so we can keep an accurate record of decisions made during the engagement and reference them later. If you’d prefer a particular call not be recorded, tell us at the start of it and we’ll accommodate.
Day-to-day communication happens over email by default. Where you’d prefer to work over Slack, we’ll invite you into our workspace as a guest, with a private channel dedicated to your account and the team running it. Slack messages, Cal.com bookings, and Google Meet recordings are governed by those providers’ terms of service in addition to ours.
If you can’t make a scheduled call, please reschedule or cancel through Cal.com at least twenty-four hours ahead. Repeat no-shows — defined as more than two missed calls without notice — will result in your contact information being reported to Cal.com, and a permanent block from any further engagements with Clicks & Clients or other services we operate.
Once your first month’s payment clears, you’re redirected to a private welcome page on this site. The welcome page links to a multi-step onboarding form, the kickoff calendar (Cal.com), and the Stripe Customer Portal for managing your subscription. Your onboarding-form submission is delivered to our team via Slack and retained per the Privacy Policy.
The kickoff call is scheduled at least fourteen days from payment clearing, by design — we use the gap to audit your account, scope the brief, and prepare the meeting. Materials you share through the onboarding form should land at least seven days before your kickoff so we have time to use them. Missing the seven-day window pushes the kickoff back by however many days are missing.
Welcome and onboarding URLs are private and not indexed by search engines. Treat them as you would any other private link tied to your engagement.
We invoice and collect payment through Stripe on a monthly cycle, billed from the engagement start date. Invoices are due on receipt. A balance more than fourteen days past due may pause active campaigns until cleared.
Media spend — the budget that runs through Google Ads, Meta Ads, TikTok Ads, and any other platform — is paid by the client directly to the platform. We do not mark up media. Where a platform requires a payment method on our account in order to launch, we’ll request reimbursement separately and invoice it through Stripe at cost.
If a piece of work falls materially outside the scope documented in your engagement letter, we’ll write up the change as a brief addendum and confirm before starting. We don’t bill for unscoped work without documented agreement from your side.
We will not share your account data, performance numbers, business strategy, or anything else you tell us in confidence outside the team working on your engagement. The same expectation runs the other way: our internal templates, processes, frameworks, written deliverables, and proposals shouldn’t be shared with parties outside your business.
Either party may disclose information to its own legal, accounting, or tax advisors, who are bound by their own duty of confidentiality.
When you apply for a role through the careers page, your application is delivered to our team via Slack. The information you submit is used to evaluate your application and is retained on the schedule set out in our Privacy Policy. Submitting an application doesn’t constitute an offer of employment, contract, or engagement; an engagement begins only when both sides have signed a written agreement.
Roles at the firm are offered as full-time or contract engagements; the specific structure is stated on each role page. Where a role you apply to is structured as a contract, the application form asks you to acknowledge that — you remain responsible for your own taxes, benefits, and applicable filings under 1099 or local equivalent rules.
Before a first interview, applicants who are offered an interview may be required to sign a confidentiality agreement and a non-circumvention agreement. The confidentiality agreement covers proprietary information about our processes, clients, and internal frameworks. The non-circumvention agreement reflects that contractors don’t take their own clients off the firm’s accounts and don’t directly solicit our clients or referral sources for a defined period after the engagement ends.
We discourage the use of generative AI for the written portion of the application. We check, and we compare the level of communication in your written response to how you actually communicate during interview calls. Material mismatch is grounds to decline.
Final creative deliverables — finished ads, landing pages, delivered brand assets — become yours on payment in full for the work that produced them. The underlying tools, processes, frameworks, and any unused concepts we developed in the course of the engagement remain ours.
Either side may use the engagement as a portfolio reference and name the other party as a client unless explicitly asked not to.
Either side may end an engagement with thirty days’ written notice. We’ll continue running active campaigns through the notice window and provide a clean handoff of accounts, files, and access.
Fees already paid for work that has been delivered are non-refundable. Fees prepaid for work not yet delivered are refunded on a pro-rata basis at the end of the notice period.
Our total liability under any engagement is capped at the fees you have paid us in the six months immediately preceding the claim. We do not warrant any specific marketing outcome — performance varies by account, market, offer, and timing, and the kickoff conversation is where realistic expectations get set for a given engagement.
These terms are governed by the law of the State of Georgia, without regard to conflict-of-law rules. Any dispute arising under or in connection with these terms or an engagement will be resolved by binding arbitration seated in Fulton County, Georgia, before a single arbitrator under the AAA Commercial Arbitration Rules.
We may update these terms over time. The “last updated” date at the top of this page reflects the current version. Where a change materially affects an active engagement, we’ll communicate it to that client directly in addition to posting it here.